Last updated: 20 June 2026
Overview
At Worth Keeping, most products are made to order and personalised specifically for each customer.
We aim to dispatch orders as quickly as possible while maintaining the quality and attention to detail that personalised products require.
Dispatch Times
Our typical dispatch time is 1–3 working days from the date your order is placed.
During busy periods, seasonal peaks and promotional events, dispatch times may occasionally be longer.
Where possible, we will communicate any significant delays.
Personalised Orders
Many Worth Keeping products are made specifically to your requirements.
Production will begin once:
- Your order has been received
- Payment has been successfully processed
- All required personalisation information has been provided
Delays in providing personalisation details may delay dispatch.
Delivery Areas
We currently deliver within the United Kingdom only.
At this time, we do not offer international shipping.
Delivery Methods
Delivery services may vary depending on the size, weight and value of your order.
We reserve the right to select the most appropriate delivery service for each order.
Delivery Estimates
Delivery estimates are provided in good faith but are not guaranteed.
Once an order has been dispatched, delivery times are the responsibility of the delivery provider.
Factors that may affect delivery times include:
- Severe weather
- Industrial action
- High seasonal demand
- Transport disruption
- Circumstances outside our reasonable control
Delivery Addresses
Customers are responsible for ensuring that delivery information is accurate and complete.
Worth Keeping cannot accept responsibility for delays, losses or additional costs resulting from incorrect address information supplied during checkout.
Tracking Information
Where tracking is available, tracking details will be provided after dispatch.
Not all delivery services include tracking.
Missing or Delayed Orders
If your order has not arrived within a reasonable period after dispatch, please use our Returns & Order Support page.
We will investigate with the delivery provider and work with you to resolve the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged, please use our Returns & Order Support page as soon as possible.
To help us investigate, please provide:
- Your order number
- A description of the issue
- Clear photographs of the packaging and product
Failed Deliveries
If a delivery cannot be completed because:
- The address provided is incorrect
- The parcel is refused
- The parcel is not collected from a designated collection point
Additional delivery charges may apply before the order can be resent.
Order Cancellations
Orders may be cancelled before production begins.
Once production has started, personalised and custom-made products cannot normally be cancelled.
Please refer to our Returns & Refunds Policy for further information.
Contact Us
For delivery enquiries, damaged parcels, missing orders and shipping-related questions, please use our Returns & Order Support page.
For general enquiries, please use our Contact Us page.